Privacy Policy

Properoo Pty Ltd (ACN 690 086 189) (“Properoo”, “we”, “us” or “our”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and other applicable Australian law.

This policy explains how we collect, use, store and disclose personal information when you use our website, contact us, or engage our compliance audit services in Queensland.

1. Who we are

Properoo Pty Ltd provides private residential property compliance support reports and related documentation for landlords, property managers and agencies, primarily in Queensland (including the Sunshine Coast, Brisbane and Gold Coast regions).

Contact for privacy matters: support@properoo.com.au

2. What we collect

Depending on how you deal with us, we may collect:

• Name, email address and other contact details you provide
• Role (for example landlord, property manager or agency) and enquiry details
• Property address, suburb and information needed to schedule or deliver an audit
• Client and report details necessary to prepare compliance documentation
• Photos and notes captured during an audit (which may incidentally include images of a property interior or exterior)
• Technical data such as IP address, browser type and pages visited (see our Cookies page)

We do not seek to collect sensitive information unless it is voluntarily provided and reasonably necessary for a lawful purpose connected with our services.

3. How we collect information

• Directly from you (website forms, email, phone if you initiate contact, or during service delivery)
• From your authorised agent or representative when they engage us on your behalf
• Automatically through our website and hosting providers (usage and security logs)

4. Why we collect and use information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver compliance audits, reports and related outputs
• Communicate about bookings, reports and support
• Improve our website and services
• Meet legal, regulatory and insurance obligations
• Protect our rights and prevent fraud or misuse

We only use personal information for purposes that you would reasonably expect, or as otherwise permitted under the Privacy Act.

5. Disclosure

We may disclose personal information to:

• Our staff and contractors who need it to deliver services under confidentiality obligations
• Service providers who host our website, email or business systems (for example hosting and cloud providers), under appropriate arrangements
• Your authorised property manager or agent where they are the client or instructed contact for a job
• Professional advisers (legal, accounting, insurance) where required
• Regulators, courts or enforcement bodies where required or authorised by law

We do not sell personal information.

Some service providers may store or process data outside Australia. Where that occurs, we take reasonable steps consistent with the APPs to protect personal information.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure; we encourage you to contact us if you have concerns about a specific matter.

7. Access and correction

You may request access to, or correction of, personal information we hold about you, subject to the Privacy Act. Email support@properoo.com.au. We may need to verify your identity before responding.

8. Complaints

If you have a privacy complaint, contact us first at support@properoo.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

9. Changes

We may update this policy from time to time. The current version will be published on this page with an updated date.