Privacy Policy - Last Updated: September 02, 2025
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website (Site) or directly from you. Properoo Pty Ltd is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Please read this Privacy Policy carefully. Please contact us if you have any questions. You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

1. Introduction
While providing our property maintenance services, Properoo Pty Ltd collects Personal Information about individuals. This document describes how we collect, store, use and disclose Personal Information.

2. Types of Information Collected
We may collect the following types of Personal Information:

• Names;

• Addresses;

• Details of products or services that we have provided to you;

• Records of, or notes on communications between us and you;

• Whatever personal information is included in content you post on our Service or website;

• Email addresses;

• Telephone numbers;

• Recordings of telephone calls and the content therein (with consent);

• Caller number, recipient of call, call time and date, duration of call, whether the call was answered, and a recording of the call;

• Dates of birth;

• Computer device information through cookies; and

• IP addresses.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

3. How Information is Collected
We may collect Personal Information about you using the following methods:

• Customer surveys;

• From our website;

• From your communications with us;

• Automated analysis of your use of our services;

• Recording and storing recordings of telephone calls with your consent; and

• From forms or inquiries submitted for property maintenance services.
   

4. How Information is Held and Secured
We may hold Personal Information using:

• Third party data storage services, which are businesses that professionally manage information technology infrastructure;

• Third party application providers, where we use an application for the purposes of our business and store data in association with that application on infrastructure provided by those third party application providers;

• Devices operated by employees of our business; and

• Printed paper and third party archival storage services.

We ensure that Personal Information is protected from unauthorised access by:

• Industry standard data security techniques;

• Credentials, keys, passwords, pins, encryption, session expiry, firewalls, SSL network encryption;

• Physical security surrounding hard copies of Personal Information; and

• The use of reputable technology vendors.
   

5. Deletion of Personal Information
We delete Personal Information when:

• It is no longer needed; or

• You request its deletion and it is reasonable to comply.
   

6. What Information is Used For
We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping, to enable you to use our services, perform analysis of the typical use of our services, send marketing and promotional messages, comply with the law, enforce agreements with third parties, and process payments.

7. Disclosure of Personal Information
We may disclose Personal Information to:

• Our employees;

• Professional advisors;

• Third party service providers (e.g., subcontractors for maintenance work);

• Software as a service operators;

• Payment systems operators;

• Business partners;

• Sponsors;

• Regulatory bodies; and

• Courts of law.
   

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
In the event that you are a property owner or tenant, we may disclose your personal information to prospective service providers or as required for maintenance purposes.

8. Disclosing Information Outside Australia
We may disclose personal information to organisations outside of Australia. By using our services, you consent to the disclosure of your Personal Information to overseas recipients. We will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the principles of the Privacy Act, but you will not have the same rights in relation to overseas recipients who handle your information as you would with Australian recipients.

9. Access to and Correction of Personal Information
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

10. Complaints About Breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below. We will respond within 10 days, and seek to resolve the complaint entirely within 30 days if the nature of the complaint permits it. We will make a reasonable effort to resolve complaints or questions, and where we are unable to do so, we will attempt to explain why.

11. Unsubscribe
To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.

12. Storage and Security
We are committed to ensuring that the information you provide is secure.
For any questions or notice, please contact us at: Properoo Pty Ltd Email: support@properoo.com.au